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Augmented reality app turns the digital workplace inside out

28 January 2019 | Phil Brown

With its augmented reality (AR) app, our client KTSL offers businesses IT InSight – the opportunity to dramatically improve users’ IT experience and IT Service Management (ITSM) efficiency. The app effortlessly makes the invisible visible by providing instant access to vital system information across the digital workplace.

From laptops to networks, users and engineers simply scan the relevant hardware with their phone, and the KTSL AR app reveals clear and actionable system status, error and remedial information. The benefits speak for themselves. Faster resolution times, less downtime and more productivity all increase user satisfaction. Higher right first time fix rates, better resource scalability, minimised support costs and reduced training add up to significantly improved ITSM efficiency.

Using the concept of IT InSight, we created a targeted campaign to deliver awareness of, interest in and engagement with the KTSL AR app. As well as a sales presentation and a series of use case emails, our campaign comprised a landing page which you can see here.